Customer Support (CS) – Iceberg101 Inc.

Ultimate Gameplay Seamless

Customer Support

Bringing the best experience to players.

Real-time Global Customer Support

We provide 24/7 real-time multilingual support for users worldwide. Our guidance methods are tailored to the local sentiment of each region, ensuring a seamless gaming experience.

Service Improvement Through Data Analysis

We analyze user inquiries and feedback to identify problems and find areas for improvement, enhancing service quality. Through data-driven improvements and FAQ updates, we ultimately increase user satisfaction and reduce the number of customer service requests.

CS QA to Reduce Final Customer Service Requests

We review marketing materials, notices, patch content, and other details, providing improvement suggestions to prevent negative trends and anticipate user behavior. Additionally, we continuously update and maintain FAQs to minimize CS requests.

Why Iceberg101’s Player Support is Special

Prompt CS Responses

We respond promptly to user inquiries to enhance satisfaction and minimize churn, ensuring users remain confident in the game and continue playing regularly.

Providing a Positive Gameplay Experience

We ensure a positive and seamless gaming experience by providing solutions tailored to each user's specific issues. Every concern is addressed with care and respect, ensuring no problem goes unnoticed.

Customized Support by Issue Type

Beyond problem-solving, we gather and analyze user inquiries to deliver tailored support based on valuable insights.

Ultimate Gameplay Seamless