Top-Tier Customer Support, Thriving Communities
Customer Support & Community Management
Maximize Player Satisfaction with Professional Support & Community Management
Customer Support
CS A Plan
Customer Support
Responding to customer service inquiries, checking related logs, issue escalation, and history management
Technical Support
Collecting detailed logs related to bug inquiries, reproducing in-game bugs, troubleshooting tests, and sharing results
VOC Report Provided
Analysis of results by test area
Regular Reminders for Work Reference
Daily reminders for issues related to game operations such as reward distribution, issue resolution, and bot sanctions
Customer Support
CS B Plan
Customer Support
Responding to customer service inquiries, checking related logs, issue escalation, and history management
Technical Support
Collecting detailed logs related to bug inquiries, reproducing in-game bugs, troubleshooting tests, and sharing results
Terms & FAQ Document Creation
Creating and maintaining language-specific terms & conditions and FAQ documents
VOC Report Provided
Aggregating and sharing in-game inquiry trends and related metrics
Regular Reminders for Work Reference
Daily reminders for issues related to game operations such as reward distribution, issue resolution, and bot sanctions
VIP User Support Program
Prioritizing VIP user inquiries based on payment amount
CS QA
Cross-checking marketing materials, guide documents, and updating content in advance and providing suggestions to reduce customer service inquiries
QA Test Support
Live QA testing support during and after maintenance checks
Community Management
CM A Plan
Community Setup and Configuration
CM concept planning, seasonal content planning, providing community design layouts
Community Post Registration
Posting announcements, content guides, and coordinating content schedules
Community Content Planning and Execution
Planning and executing community content, researching latest examples from other companies
Event Support
Physical Product Shipping Support
VOC Report
Collecting in-game and community user trends
Regular Reminders for Work Reference
Daily reminders for issues related to game operations such as reward distribution, issue resolution, and bot sanctions
Community Management
CM B Plan
Community Setup and Configuration
CM concept planning, seasonal content planning, providing community design layouts
Community Post Registration
Posting announcements, content guides, and coordinating content schedules
Community Content Planning and Execution
Planning and executing community content, researching latest examples from other companies
VOC Report
Collecting in-game and community user trends
Regular Reminders for Work Reference
Daily reminders for issues related to game operations such as reward distribution, issue resolution, and bot sanctions
QA Test Support
Live QA test support during and after inspections
Community Comment Response
Actively responding to bug & suggestion comments, promoting community activity through user-friendly engagement
KOC Program Operation
Special management and response program for selected KOC personnel to activate user participation
Media Production Support
Providing image banners for community use and video editing for short-form content registration
Premium Subscription Benefits
Managing user-facing content and responses from global CS to CM all in one place
Optimized CM/CS service for the entire game lifecycle, from pre-launch user acquisition to post-launch user retention
